BT
Bronwyn T
1 reviews | Active since Sept 2020
26 Jul 2025, 17:43
Should read 'worst'med
I joined this medical aid with my 2 children and my 80 year old mother as my dependents. They accepted my application to join, charged an astronomical late-joiner fee for my mother, but I happily paid the subscription thinking that we were on the best medical aid. My mother was hospitalised with a chest infection and had some hospital- caused complications whilst in ICU. Bestmed withdrew my membership without a concrete reason, leaving my mom in a compromised position and me with huge medical bills. As someone who works in healthcare and deals with medical aids daily, I advise everyone AGAINST joining Bestmed. They will leave you stranded when you need the medical cover the most!
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Bestmed Medical Scheme's replyOfficial
28 Jul 2025, 11:30 Dear Bronwyn T
Thank you for your feedback. We sincerely regret the distressing experience you and your family have gone through, and we understand how upsetting this situation must be.
Please be assured that Bestmed takes allegations of non-disclosure very seriously and follows a thorough process in line with industry regulations and guidance from the Council for Medical Schemes (CMS). The decision to terminate membership is never taken lightly and is only made after a detailed review of all available information, including medical history and application disclosures.
We understand the significant impact this may have had on you and your family, and we are committed to engaging further should you wish to raise a formal dispute or request a re-assessment through our appeals process.
If you feel that your case was not assessed correctly or if there are additional details you would like to provide, we encourage you to formally submit an appeal to ***. We remain committed to reviewing all such matters fairly and transparently.
Kind Regards
GM
Thank you for your feedback. We sincerely regret the distressing experience you and your family have gone through, and we understand how upsetting this situation must be.
Please be assured that Bestmed takes allegations of non-disclosure very seriously and follows a thorough process in line with industry regulations and guidance from the Council for Medical Schemes (CMS). The decision to terminate membership is never taken lightly and is only made after a detailed review of all available information, including medical history and application disclosures.
We understand the significant impact this may have had on you and your family, and we are committed to engaging further should you wish to raise a formal dispute or request a re-assessment through our appeals process.
If you feel that your case was not assessed correctly or if there are additional details you would like to provide, we encourage you to formally submit an appeal to ***. We remain committed to reviewing all such matters fairly and transparently.
Kind Regards
GM
Bestmed Medical Scheme's reply28 Jul 2025, 11:30
Official
Dear Bronwyn T
Thank you for your feedback. We sincerely regret the distressing experience you and your family have gone through, and we understand how upsetting this situation must be.
Please be assured that Bestmed takes allegations of non-disclosure very seriously and follows a thorough process in line with industry regulations and guidance from the Council for Medical Schemes (CMS). The decision to terminate membership is never taken lightly and is only made after a detailed review of all available information, including medical history and application disclosures.
We understand the significant impact this may have had on you and your family, and we are committed to engaging further should you wish to raise a formal dispute or request a re-assessment through our appeals process.
If you feel that your case was not assessed correctly or if there are additional details you would like to provide, we encourage you to formally submit an appeal to ***. We remain committed to reviewing all such matters fairly and transparently.
Kind Regards
GM
Thank you for your feedback. We sincerely regret the distressing experience you and your family have gone through, and we understand how upsetting this situation must be.
Please be assured that Bestmed takes allegations of non-disclosure very seriously and follows a thorough process in line with industry regulations and guidance from the Council for Medical Schemes (CMS). The decision to terminate membership is never taken lightly and is only made after a detailed review of all available information, including medical history and application disclosures.
We understand the significant impact this may have had on you and your family, and we are committed to engaging further should you wish to raise a formal dispute or request a re-assessment through our appeals process.
If you feel that your case was not assessed correctly or if there are additional details you would like to provide, we encourage you to formally submit an appeal to ***. We remain committed to reviewing all such matters fairly and transparently.
Kind Regards
GM