Shocking Terrible Medical Aid

<p>I called a month ago to enquire about the proces of circumsing my son and was advised of the process .I went ahead booked for an appointment with the urologist who wants to arrange for admission for the procedure .I receive an email from Bestmed advising that authorization for admission is pending .</p> <p> </p> <p>When I call and enquire what the email was about i'm informed that the medical aid will not be paying for the procedure .Why was this not communicated when i called and enquired a month ago ???Only now i'm informed of this !!!Nonsense!!!!!</p> <p>I call their call centre and only to be given attitude by a consultant by the name of Lebang , who has the nerve to tell me to calm down and how the medical aid is not gonna pay ?He doesnt even offer to escalate the matter and listen to the previous call?For the amount of money i pay this is nonsense .....</p> <p>I was advised of no problems when i called ... now they dont want to pay ???never !!!</p> <p> </p> <p>The Team Manager , Rowland is assured me to look into this matter and revert to me ...so will see</p> <p>Worst medical aid I have ever been on !!!!!</p>