Shocking lack of service

<p>A few days ago I wrote a review about how once again I am battling to get Bestmed to come back to me regarding a refund. They have not even bothered to respond to a negative review. They have however in the interim, sent all their clients a wonderful email about some new system they will be implementing to continue providing their excellent service. Are they kidding? Why are they wasting time and a lot of money putting a new system in place when that is not going to make one bit of difference, as any system depends on the people using it. And based on their track record, the people working there are not in the least interested in customer service. Bestmed gets millions every month from clients like me, yet they can't even be bothered to resolve our queries. They can't respond to queries (be they telephonic or via email) and they can't resolve complaints. If they just get back to basics they won't receive so many complaints. And of course being a call center based organisation, you can forget about speaking to anyone one charge. The last time I spoke to a call center manager (about a previous refund I was struggling to get) she was rude and useless. She was supposed to phone me back and never did and she did nothing to resolve my query. This isn't rocket science, it is a simple refund. Can somebody give me some feedback please?</p>