SERVICE SUCK

Bestmed service is shocking. Chatted to a call centre agent online about a claim that was rejected. The agent told me that Bestmed does not accept SADA codes - really so what codes are suppose to be used for dental claims then????????? Then I got told the code was wrong which it definitely is not. Then I was told that Bestmed scheme rules does not cover the code. So which one is it now. When I insisted in having a reason (one reason that makes sense) for the code not being paid they decided that it needs to be send to the claims department manager but I am not allowed to speak to him. In the mean time the patient is out of pocket and does not have any confirmed reason