1 reviews | Active since Feb 2014
Scheming medical aid!!!!
<p>Unbelieveable that we pay EXHORBITANT fees to medical aids and yet they are totally uncompromising and always trying to find a loop hole not to pay for treatment. I have been diagnosed with a basal cell carcinoma on my forehead. The treatment that my dermatologist wants to carryout involves NO cutting, but my medical aid BESTMED does not want to pay out because I cannot produce an Histology report which can only be produced if the area is cut open and removed. On appealing to the COUNCIL OF MEDICAL SCHEMES they have ruled that I have to have the place cut out of my forehead in order that I STATISFY them with an histology report that this the diagnosed area is in fact cancerous, even though there is photographic evidence that it is. I think that it is disgusting that they want me to have scaring on my face inorder to statisfy the ruling that I have to produce a histology report. Shame on both the medical aid and Council of Medical Schemes that you would prefer that a person goes through an invasive medical procedure instead of a non invasive procedure.</p>
Dear Liz
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Dear Liz
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Wow. Nearly a month and I'm still waiting your response. And you call yourself a service provider. What a laugh!!!
Wow. Nearly a month and I'm still waiting your response. And you call yourself a service provider. What a laugh!!!
I see you have a huge amount of complaints on hello Peter. Must sum up how useless you are not to mention your pathetic standard response!!!
I see you have a huge amount of complaints on hello Peter. Must sum up how useless you are not to mention your pathetic standard response!!!
