RVdW
Retha Van der Westhuyzen
1 reviews | Active since Mar 2009
23 Jun 2025, 10:25
Rude telephone manners
I have never in my life encountered a more rude receptionist than the one that looks after *** (no option). My family has been on Bestmed for a number of years now, I want to speak to a manager. But how do I do that if the receptionist is not assisting me?
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Replies (1)
Bestmed Medical Scheme's replyOfficial
24 Jun 2025, 16:04Dear Retha
Thank you for bringing this matter to our attention. We sincerely apologise for the unpleasant experience you had with our receptionist. This is certainly not the standard of service we strive to provide, and we regret any frustration or inconvenience caused.
Please be assured that we take your concerns seriously and will address this with the relevant team. To assist you further, kindly send an email to ***.
Your satisfaction is important to us, and we appreciate your continued support of Bestmed.
Kind Regards
GM
GM
Bestmed Medical Scheme's reply24 Jun 2025, 16:04
Official
Dear Retha
Thank you for bringing this matter to our attention. We sincerely apologise for the unpleasant experience you had with our receptionist. This is certainly not the standard of service we strive to provide, and we regret any frustration or inconvenience caused.
Please be assured that we take your concerns seriously and will address this with the relevant team. To assist you further, kindly send an email to ***.
Your satisfaction is important to us, and we appreciate your continued support of Bestmed.
Kind Regards
GM
GM