Rude Call Centre

I just called Bestmed Medical Call Centre, I member of the medical aid and trying to upgrade my scheme. I went on the website but still had some questions. The person I dealt with was Benadete. From the moment we spoke she was annoyed and kept telling me to go to the website and explained I had but have but still have questions. She then got annoyed and put me on hold and then transferred me to a different person to handle my call. That person was very helpful with all my questions. But I have a huge problem with how Benadete handled this situation and I nearly left BestMed cause of her disgusting attitude and how she handled my call.