******* claims dept

I have been registered for Oncology benefits since November 2018. Suddenly this year every claim has to be queried by myself. I get cut off numerous times when through to the scheme and waiting for an answer to my query. Cut off 3 times this morning. Claims are NOT going through for Oncology until I query it and have I even received an email that says that I am NOT registered for Oncology which the Oncology department says is incorrect. Have been through to escalations with no resolution. I am utterly fed up. I pay over R110000 per month to be treated this way having breast cancer!!!!! DON"T TELL ME TO GO TO ESCALATIONS!! BEEN THERE DONE THAT whilst a routine claim goes unpaid.