Ridiculous Service

Again we have to fight and argue before they assist nothing can just go smooth. I spoke to Abigail Damons at Best Med *** with regards to my contact lenses and she advised that if PPN rejects the claim for the contact lenses that BestMed WILL pay for it from my ANNUAL savings. Torga submitted the claim to PPN they rejected it as there is no savings or accumulated savings and was sent to bestmed for payment out of my ANNUAL SAVINGS however they refuse and now say that they only pay for it from accumulated savings they will not pay my contact lenses from ANNUAL SAVINGS. I want a reason first of all as to WHY they will not pay it from my ANNUAL savings and secondly i want the call that I had with Abigail where she advised me that this will be covered in order to take this matter further. You promised me on a recorded line that this will be covered and I WILL hold you to that.