Reimbur*****t From Bestmed Savings Account (Worst experience ever )

<p>Good day Bestmed</p> <p> </p> <p>I purchased glasses from Ferreira Kennedy Zwarts Optometrists and the scheme then paid a small portion towards the glasses. I then paid the difference of R4554 on 24 June 2017 and then sent the invoice, with the receipt to ********** on the same day to be reimbursed from my savings (following the very simple instructions on http://www.bestmed.co.za/content/claims).</p> <p> </p> <p>The website then states "Claims are assessed the day they are received and payment takes place at the weekly payment run." I understand claims may take a few days to process etc, and called the Bestmed Call Centre as well as emailing ********** and using the chat service throughout the week to follow up. Each of these entities tell me to submit my claims so I can get reimbursed from my savings to ********** (which I did). I then called PPN to follow up and was told they do not handle the savings portion and that these must be sent to ********** and I will receive my payment shortly thereafter on the weekly payrun. This is a very draining cycle.</p> <p> </p> <p>It is now a week later after calls, chats and emails and all I want is to PLEASE PLEASE be reimbursed from my savings as soon as possible. I have been with Bestmed since I started working and I can honestly say this has been one of the worst expereinces with regard to service I have ever encountered. </p> <p> </p> <p>Thank you for your time, please resolve this</p> <p> </p> <p> </p> <p> </p>