Refusal to honor claims.

Over the past 12 months I have been struggling to get Bestmed to cover various medical procedures, most of which performed by contracted in and approved service providers. I have had to pay these providers out of my own pocket as Bestmed will not honor any of the providers claims, nor will Bestmed refund me for any of these claims. What makes dealing with this entire situation even more challenging is the medical, legal and internal codes and jargon being thrown around as a defense for not honoring the claims. I am not a doctor or a medical professional, the jargon and internal codes means absolutely nothing to me. Just have a real person phone me up or take 5 minutes to type out a reply in plain English, some effort and customer service would be amazing! It is harder and harder to find medical professionals willing to deal with Bestmed and I can understand why. It has now been weeks and i have not received any feedback on my last mail correspondence regarding these claims. I am now sick and tired of paying thousands each month for medical cover, which apparently does not cover anything. Failing a positive response by end of next week and a substantial payout of my claims I will need to seek external assistance to assist me with this matter.