Refund!

Bestmed has been giving me peace of mind until now that I realize no. It has been loyal to me, i was doing everything via their app and satisfied with it all. Now its showing me flames. Where should we run now?

I realize claiming is a big problem. Or maybe there is a misunderstanding of some sort. I had paid my doctor the desired amount of medical care he provided to me from my cheque account as he wished.The doctor gave me a letter And where He stated very well that PATIENT HAS PAID ALREADY TO THE DOCTOR, PLEASE PAY TO THE PATIENT and attached a proof of payment on the letter. I submitted that to the scheme. They asking for my details(I am the Dr as well, but a patient in this instance) which I did,but still the scheme didn't do the right thing. They paid the doctor from my savings on top of that they want me to refund the doctor with my savings again... That's a day light *******! I just can't deal. I provided with my banking details for the refund.