RT
Ruth T

1 reviews | Active since Nov 2017

24 Nov 2017, 11:48

Punishment For Not being rich enough to be on the expensive plans

My Daughter Desperately needs her wisdom teeth removed only to find out that on Beat 2 you can have perfectly straight teeth because they pay for orthodontia but not for a Maxilla-Facial Surgeon to remove the wisdom teeth the cause of great pain and headaches ...... so cosmetic surgery is a go but lets just leave the child in constant pain and not pay for the root cause of braces . But let me say I guess they will pay for the rehab when she gets addicted to pain medication. I am totally disgusted. I then get told by the consultant to go onto the higher plan which is over R1700 a month more and then they will pay for the op... really wisdom teeth need to be removed before braces can go on, I just don't understand.

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply24 Nov 2017, 14:45
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention.

Kindly note that Bestmed does have an Escalation process for the handling of complaints.

You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

Regards

Bestmed Medical Scheme