M
Marieth

1 reviews | Active since Aug 2023

22 Apr 2025, 22:36

Providers list

Hi Bestmed Somehow chatbox not working The website does not give me the network providers list as requested Either it's not easy to find or I am not seeing it I need the list for Providers in Witbank The private Hospitals and all Specialists and surgeons. I also need the pharmacy I can get my prescription where it's much cheaper or a chemist I do not have to pay for every prescription I get It also seems that no doctor in Witbank have a dispeciary. I was referred to Dr Steenkamp and Dr Roux in Witbank cosmos life. I was told first to get the practice numbers after My gynecologist refers me to both because I discussed my other problem with swelling on my knee and the mammogram stated nothing to worry about but I need a 2nd opinion so hopefully I will know by morrow if i can go and see both or not that's why I am in need if a proper list. Every time I have to take days to settle or have to wait when ever Bestmed reply back to me Hopefully I will never ever have this problem in hospital one day just imagine maybe not in the position to get authorisations from providers on my list Hopefully the hospital will attend to that and make sure for the right nappi codes etc it is just a battle these days with Bestmed. It seems just they don't care a bit about you as pasient battling every time It's not fun for me anymore. So if by 2morrow this 2 doctors maybe are not on the list it means I have to go back to the Gp again to change my reference letters. I Also read here on helopeter with other clients battles they must fight alone. Hope I would be attended soon because Bestmed corresponded very late after response sometimes days. The whattup also. Takes very very long to be answered.

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply23 Apr 2025, 12:02
Official
 
Dear Marieth

 Thank you for reaching out and for bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced.

Please be informed that both our chat box and website are fully operational; however, we have been experiencing unusually high call volumes, which have regrettably impacted our service levels. Rest assured, management has already implemented measures to improve our responsiveness and ensure that we’re always available to assist you.

 For your convenience, you can search for all designated service providers (DSPs), hospitals and pharmacies via the Bestmed app on WithinBank. Simply open the app, tap Network Provider Search, and follow the on-screen instructions to locate the nearest in-network provider.

 Please also note that under your current plan:

  • You must visit a DSP general practitioner (GP) to obtain a referral before seeing a specialist.
  • There is a limit set for specialist visits.
  • Once again, we apologize for any inconvenience and thank you for your patience and understanding as we continue to enhance our service. If you have any further questions or need assistance, please don’t hesitate to let us know.
 
Best Regards
GM