Prospective member having second thoughts about joining Bestmed Medical Aid.

I completed and submitted my application for membership in October 2024. With my application, I submitted proof of membership of medical aids (2 in the last 30 years), a full chronic history of all dependents, and confirmation from Drs treating us for chronic conditions. I have called the consultant a few times and am told every time she will come back to me. Still not happened. Twice I have received an email requesting proof of previous medical aid membership, to which I rep**** twice. I have not received a reply to either of these. I planned to resign from my present medical fund on 1st December 2024, and I was told by the consultant that my application would take 3 to 5 days to process. Maybe it is better if I do not change to Bestmed. If this is the treatment a new proposed client receives, I fear for what will happen when I am a member. I am prepared to share ALL details with someone who cares at Bestmed.