1 reviews | Active since Mar 2011
PROFESSIONALISM
They make you hold on the phone for 17 minutes before you can actually speak to a consultant. Then finally when we do speak to one(consultant) they lack answers and knowledge.
They do not respond to email. I have sent them 11 emails but not once have they bothered to get back t me and provide explanations.
I spoke to two of their call centre consultants and boy did they sell me the world. BUT they never even kept one promise they made. No followup,No feedback and no resolutions.
To date, I am still owed cash amount from them but they have not paid but rather ignore my questions and mails.
This is the worse treatment I have ever received from a medical aid scheme. I can only imagine how pathetic they are when one needs them for emergency approvals.
The name of this scheme should be changed from BEST to WORSE.
Dear Member
Thank you for taking the time to bring your complaint to our attention.
Kindly note that Bestmed does have an Escalation process for the handling of complaints.
You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Bestmed Medical Scheme
Dear Member
Thank you for taking the time to bring your complaint to our attention.
Kindly note that Bestmed does have an Escalation process for the handling of complaints.
You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Bestmed Medical Scheme