TM
Theresa M

1 reviews | Active since Sept 2019

07 Sept 2019, 08:21

Premature babies refused hospital stay by Bestmed.

Best med refused to authorize hospital stay for my sister’s premature babies. We were given stories by their consultants with every consultants spoken to you were put on hold and they all had different stories as to why they cannot help with the hospital stay for the babies. I am very disappointed as we had to take back the premature babies to a public hospital in the middle of the night after not getting any kind of help from you guys. Mind you the babies are at a very fragile state to be going up and down in and out of different hospitals????????????????????????????.

0
Replies (3)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply09 Sept 2019, 07:51
Official
Good day

Can you kindly provide us with the member's full membership details to enable us to investigate the complaint.

With kind regards.

Bestmed
TM
Theresa M's update09 Sept 2019, 12:24
Reviewer Update
***
Bestmed Medical Scheme
Bestmed Medical Scheme's reply09 Sept 2019, 13:26
Official
Good day

The number is not visible - only the last two digits. Please send the details to *** for handling by one of our Escalations Specialists.

With kind regards.

Bestmed