poor service worst medical aid ever

<p>Firstly for the first time since being a member we made a short payment for January after letting my consultant know about the mistake and that payment will be done 25/01/2017 I received a survey to give them a reason as to why my membership should not be cancelled permantently.</p> <p> </p> <p>Second the premium was increased with almost 12% for this year putting worstmed on the top of the list for the highest incease, no added benefits instead benefits was decreased, and as informed by the executive client relations manager its not their responsibility informing members of benefits changes.</p> <p> </p> <p>Thirdly my boy had 3 teeth that needed to be filled they refused auth for teather as they dont see it necessary to be done in teather no you have to put your 5year old through a hell of experience to have it done in the chair because you have a medical aid which is more than useless.</p> <p>Fourthly we pay via eft every month every month my payment is done on the 25th yet every month they suspend my membership. </p> <p>yesterday 04/05/2017 had an incedint by dischem needing to collect a script for antibiotics for a mouth infection I get informed by them my membership is suspended, after phoning my consultant then only my payment was allocated and I have to wait 24hours before being able to collect my script because their people emoloyed dont know how to do their jobs!!!</p> <p> </p> <p>Whenever you ask to speak to a manager or a person higher up you get blocked around every corner,Do they have something to hide??????</p> <p>Their is not 1 positive review on their facebook page it makes 1 wonder.</p>