1 reviews | Active since Mar 2017
Poor service response
<p>I have been waiting for over 2 months now for a 2nd medical aid card for my son, even after they said they had posted me 2 and only 1 card arrived. Claims department is slack and takes 4 weeks to respond, only to reject claims for no reason. Very poor start to the year, this did not happen last year and service was responded to within 1 day</p>
Dear Russell Tredway
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Dear Russell Tredway
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme