PM
Patience M
1 reviews | Active since Dec 2017
14 Aug 2019, 11:55
Poor Service From Bestmesd Consultant
I was at the gynae this morning and we called in-hospital authorization and spoke to Anthea who was rude and even put the phone down on my doctors ears. We told her the size of the cyst and medication I was on and that we need to to laparoscope and she wanted to know if it's complex and not and that how long will it take. The doctor said please can I speak to Dr Christo who will understand what I'm talking about as this is a sensitive matter and you might be my clients neighbor and her sickness is confidential. Oops!!! The lady got angry and said I'm going to drop this call and she did indeed. So she clearly doesn't care that I'm in pains and need this matter resolved ASAP as we don't know the risk and that they are too quick to debit monthly but fail to keep their promise of 100% covered in hospital. I feel bestmed have failed me big time and that they hire consultants who has no hearts and don't are about patients health. I have been with them for 4 to 5 years and have never been admitted this was going to be the first time and they do this? Really hurt and disappointed I will never recommend this medical scheme to anyone.
Thanks Patience
Helpful (0)
Replies (14)0
Replies (14)
Bestmed Medical Scheme's replyOfficial
14 Aug 2019, 12:20Good day Ms Magwane
Please allow me to apologise on behalf of Management for the poor service experience.
Your complaint will be directed to the Manager of the Hospital Benefit Management Department as well as our Quality Assurance Department.
Bestmed advocates a philosophy of client intimacy and we expect and train our staff to behave in specific ways that are aimed at taking the pain out of each member’s life and “going the extra mile” when it comes to medical scheme related queries and the payment of claims. You were exposed to exactly the opposite of what we are trying to achieve and I assure you that we will deal with this internally to make sure that neither you nor any other Bestmed member again experiences anything but efficient service from us.
With kind regards.
Bestmed
Please allow me to apologise on behalf of Management for the poor service experience.
Your complaint will be directed to the Manager of the Hospital Benefit Management Department as well as our Quality Assurance Department.
Bestmed advocates a philosophy of client intimacy and we expect and train our staff to behave in specific ways that are aimed at taking the pain out of each member’s life and “going the extra mile” when it comes to medical scheme related queries and the payment of claims. You were exposed to exactly the opposite of what we are trying to achieve and I assure you that we will deal with this internally to make sure that neither you nor any other Bestmed member again experiences anything but efficient service from us.
With kind regards.
Bestmed
Bestmed Medical Scheme's reply14 Aug 2019, 12:20
Official
Good day Ms Magwane
Please allow me to apologise on behalf of Management for the poor service experience.
Your complaint will be directed to the Manager of the Hospital Benefit Management Department as well as our Quality Assurance Department.
Bestmed advocates a philosophy of client intimacy and we expect and train our staff to behave in specific ways that are aimed at taking the pain out of each member’s life and “going the extra mile” when it comes to medical scheme related queries and the payment of claims. You were exposed to exactly the opposite of what we are trying to achieve and I assure you that we will deal with this internally to make sure that neither you nor any other Bestmed member again experiences anything but efficient service from us.
With kind regards.
Bestmed
Please allow me to apologise on behalf of Management for the poor service experience.
Your complaint will be directed to the Manager of the Hospital Benefit Management Department as well as our Quality Assurance Department.
Bestmed advocates a philosophy of client intimacy and we expect and train our staff to behave in specific ways that are aimed at taking the pain out of each member’s life and “going the extra mile” when it comes to medical scheme related queries and the payment of claims. You were exposed to exactly the opposite of what we are trying to achieve and I assure you that we will deal with this internally to make sure that neither you nor any other Bestmed member again experiences anything but efficient service from us.
With kind regards.
Bestmed
PM
Patience M's updateReviewer Update
14 Aug 2019, 12:24Good day
Thank you for your prompt response.
I will be happy to know how you have resolved this issue once it's done and that your staff member should call me and the doctor to apologize for her rude behavior. She made my doctor feel like he doesn't know his job and clearly cares less about my health and pain. I'm in deep pains and have been for months and treatment is not working that's why we need to do laparoscope urgently.
Thank you once again for your prompt response.
Thank you for your prompt response.
I will be happy to know how you have resolved this issue once it's done and that your staff member should call me and the doctor to apologize for her rude behavior. She made my doctor feel like he doesn't know his job and clearly cares less about my health and pain. I'm in deep pains and have been for months and treatment is not working that's why we need to do laparoscope urgently.
Thank you once again for your prompt response.
PM
Patience M's update14 Aug 2019, 12:24
Reviewer Update
Good day
Thank you for your prompt response.
I will be happy to know how you have resolved this issue once it's done and that your staff member should call me and the doctor to apologize for her rude behavior. She made my doctor feel like he doesn't know his job and clearly cares less about my health and pain. I'm in deep pains and have been for months and treatment is not working that's why we need to do laparoscope urgently.
Thank you once again for your prompt response.
Thank you for your prompt response.
I will be happy to know how you have resolved this issue once it's done and that your staff member should call me and the doctor to apologize for her rude behavior. She made my doctor feel like he doesn't know his job and clearly cares less about my health and pain. I'm in deep pains and have been for months and treatment is not working that's why we need to do laparoscope urgently.
Thank you once again for your prompt response.
Bestmed Medical Scheme's replyOfficial
14 Aug 2019, 13:05Dear Miss Magwane
I will assuredly pass your request on to the Hospital Benefit Management Department.
With kind regards.
Bestmed
I will assuredly pass your request on to the Hospital Benefit Management Department.
With kind regards.
Bestmed
Bestmed Medical Scheme's reply14 Aug 2019, 13:05
Official
Dear Miss Magwane
I will assuredly pass your request on to the Hospital Benefit Management Department.
With kind regards.
Bestmed
I will assuredly pass your request on to the Hospital Benefit Management Department.
With kind regards.
Bestmed
PM
Patience M's updateReviewer Update
14 Aug 2019, 16:37Good day
I would appreciate that.
Thanks.
I would appreciate that.
Thanks.
PM
Patience M's update14 Aug 2019, 16:37
Reviewer Update
Good day
I would appreciate that.
Thanks.
I would appreciate that.
Thanks.
PM
Patience M's updateReviewer Update
15 Aug 2019, 11:30Good morning
Please can I get a response urgently on how you resolved this?
Your urgent response will be greatly appreciated.
Please can I get a response urgently on how you resolved this?
Your urgent response will be greatly appreciated.
PM
Patience M's update15 Aug 2019, 11:30
Reviewer Update
Good morning
Please can I get a response urgently on how you resolved this?
Your urgent response will be greatly appreciated.
Please can I get a response urgently on how you resolved this?
Your urgent response will be greatly appreciated.
Bestmed Medical Scheme's replyOfficial
15 Aug 2019, 12:30Good day Miss Magwane
Your complaint was forwarded to the Team Leaders in the Hospital Benefit Management Department for investigation and feedback to you.
I have requested that they contact you urgently.
With kind regards.
Bestmed.
Your complaint was forwarded to the Team Leaders in the Hospital Benefit Management Department for investigation and feedback to you.
I have requested that they contact you urgently.
With kind regards.
Bestmed.
Bestmed Medical Scheme's reply15 Aug 2019, 12:30
Official
Good day Miss Magwane
Your complaint was forwarded to the Team Leaders in the Hospital Benefit Management Department for investigation and feedback to you.
I have requested that they contact you urgently.
With kind regards.
Bestmed.
Your complaint was forwarded to the Team Leaders in the Hospital Benefit Management Department for investigation and feedback to you.
I have requested that they contact you urgently.
With kind regards.
Bestmed.
PM
Patience M's updateReviewer Update
15 Aug 2019, 12:39Good day
I would really appreciate it.
Thank you.
I would really appreciate it.
Thank you.
PM
Patience M's update15 Aug 2019, 12:39
Reviewer Update
Good day
I would really appreciate it.
Thank you.
I would really appreciate it.
Thank you.
PM
Patience M's updateReviewer Update
27 Aug 2019, 11:44Good morning
Bestmed it's a Disappointment indeed. I wrote this review on the 14th and was told that it will be sorted out to date nothing has happened. This is so disgusting that money first and our lives after, I'm still sitting with this pain and all you do is nothing. What's difficult in giving authorisation for laparoscopy? You don't waste time debiting my money but take forever to assist me as a patient. I'm very much disappointed and angry. South Africans please don't use this medical scheme it's a disaster.
Bestmed it's a Disappointment indeed. I wrote this review on the 14th and was told that it will be sorted out to date nothing has happened. This is so disgusting that money first and our lives after, I'm still sitting with this pain and all you do is nothing. What's difficult in giving authorisation for laparoscopy? You don't waste time debiting my money but take forever to assist me as a patient. I'm very much disappointed and angry. South Africans please don't use this medical scheme it's a disaster.
PM
Patience M's update27 Aug 2019, 11:44
Reviewer Update
Good morning
Bestmed it's a Disappointment indeed. I wrote this review on the 14th and was told that it will be sorted out to date nothing has happened. This is so disgusting that money first and our lives after, I'm still sitting with this pain and all you do is nothing. What's difficult in giving authorisation for laparoscopy? You don't waste time debiting my money but take forever to assist me as a patient. I'm very much disappointed and angry. South Africans please don't use this medical scheme it's a disaster.
Bestmed it's a Disappointment indeed. I wrote this review on the 14th and was told that it will be sorted out to date nothing has happened. This is so disgusting that money first and our lives after, I'm still sitting with this pain and all you do is nothing. What's difficult in giving authorisation for laparoscopy? You don't waste time debiting my money but take forever to assist me as a patient. I'm very much disappointed and angry. South Africans please don't use this medical scheme it's a disaster.
Bestmed Medical Scheme's replyOfficial
27 Aug 2019, 13:29Good day Ms Magwane
I have requested the Team Leaders in the Hospital Benefit Management team to phone you urgently.
With kind regards.
Marlene
I have requested the Team Leaders in the Hospital Benefit Management team to phone you urgently.
With kind regards.
Marlene
Bestmed Medical Scheme's reply27 Aug 2019, 13:29
Official
Good day Ms Magwane
I have requested the Team Leaders in the Hospital Benefit Management team to phone you urgently.
With kind regards.
Marlene
I have requested the Team Leaders in the Hospital Benefit Management team to phone you urgently.
With kind regards.
Marlene
PM
Patience M's updateReviewer Update
27 Aug 2019, 14:08Good day
They have been phoning me urgently for almost two weeks now.
Thanks
They have been phoning me urgently for almost two weeks now.
Thanks
PM
Patience M's update27 Aug 2019, 14:08
Reviewer Update
Good day
They have been phoning me urgently for almost two weeks now.
Thanks
They have been phoning me urgently for almost two weeks now.
Thanks
Bestmed Medical Scheme's replyOfficial
03 Sept 2019, 10:20Good day Ms Magwane
Our Hospital Benefit Management team has tried to contact you telephonically at least 4 times on 30 August 2019 but have not been able to reach you.
Can you kindly indicate when you will be available for them to contact you?
With kind regards.
Bestmed
Our Hospital Benefit Management team has tried to contact you telephonically at least 4 times on 30 August 2019 but have not been able to reach you.
Can you kindly indicate when you will be available for them to contact you?
With kind regards.
Bestmed
Bestmed Medical Scheme's reply03 Sept 2019, 10:20
Official
Good day Ms Magwane
Our Hospital Benefit Management team has tried to contact you telephonically at least 4 times on 30 August 2019 but have not been able to reach you.
Can you kindly indicate when you will be available for them to contact you?
With kind regards.
Bestmed
Our Hospital Benefit Management team has tried to contact you telephonically at least 4 times on 30 August 2019 but have not been able to reach you.
Can you kindly indicate when you will be available for them to contact you?
With kind regards.
Bestmed
PM
Patience M's updateReviewer Update
03 Sept 2019, 10:31Good day
I haven't received calls from Bestmed.
They can call me now, thanks
I haven't received calls from Bestmed.
They can call me now, thanks
PM
Patience M's update03 Sept 2019, 10:31
Reviewer Update
Good day
I haven't received calls from Bestmed.
They can call me now, thanks
I haven't received calls from Bestmed.
They can call me now, thanks
Bestmed Medical Scheme's replyOfficial
03 Sept 2019, 10:51Good day
I will let them know.
With kind regards.
Bestmed
I will let them know.
With kind regards.
Bestmed
Bestmed Medical Scheme's reply03 Sept 2019, 10:51
Official
Good day
I will let them know.
With kind regards.
Bestmed
I will let them know.
With kind regards.
Bestmed
PM
Patience M's updateReviewer Update
03 Sept 2019, 10:52Thanks
PM
Patience M's update03 Sept 2019, 10:52
Reviewer Update
Thanks