Poor Service from Bestmed. No response to emails

Item: Bestmed Medical Scheme
Rating: 1
Author: Christopher K

I sent an email to Bestmed on the 26th of April 2022 requesting that my savings be available for OTC for Vitamins. I immediately got an email with a ticket number E4C114964B82A. Thereafter, I never got any response. Nearly a month after I sent the email (23/05/23) I called Bestmed to follow up. I spoke with Thabang (***) and he told me something that was totally different from what is in the brochure (https://www.bestmed.co.za/docs/Chronic-Medicine-Forms/vitamins-sunscreens-formulary.pdf). I was left shocked on how he can contradict the information that is on the Bestmed website. It seems as if Bestmed does not care about its customers. How can I wait for a month without feedback? Please train your consultants so that they know everything that is happening within the organization.

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Replies (1)

Bestmed Medical Scheme's replyOfficial

24 May 2023, 11:38

Dear Christopher,

Please accept our sincere apologies for the delay in response.

Your complaint was referred to the Client Service Head of Department for investigation regarding the email received.

I have sent feedback to you via email with all the information that you have requested for your perusal.

I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.

Regards
Katlego Sithole

Bestmed Medical Scheme's reply24 May 2023, 11:38

Official

Dear Christopher,