Poor service from Bestmed

<p>To cover possible medical expenses, I 66 (and my wife 65 as dependant) joined Bestmed (Beat 3) in July 2016. Not having been a member of a medical aid in the past 15 odd years, I have to pay a very high premium. This I excepted for the peace of mind of being covered at least.<br /> I have had no prostate problems or symptoms, and checkups with my GP showed no problems as well. In May my GP sent me to a urologist after my PSA count increased.<br /> <br /> The urologist also found no physical problem but decided to do a biopsy to be on the safe side. A high cancer count was found and a radical prostatectomy was decided on and done the end of May. Bestmed declined help 4 days before the operation was scheduled...how do I tell the cancer to wait?<br /> <br /> I have supp**** Bestmed with all the necessary documents they asked for. Have written dozens of e-mails with letters attached, but I receive no answer from them. I have tried to phone the contact centre a few times (I only have a cell phone, Telkom withdrew from our area), but after a twenty + minute hold on I just gave up.<br /> <br /> I would appreciate any help or suggestions.</p>