Poor Claims Handling & Client Service

I am the authorised representative on a family member's account and have been trying to resolve an outstanding claim for over six months with no resolution. The issue began when Bestmed changed the membership number on the account and app**** it retrospectively, following a family bereavement and the subsequent removal of a dependant from the medical aid. This change was made by Bestmed, not by us or the treating doctor, yet we have been left to deal with the fallout. As a result, an account from a hospitalisation in August 2025 remains outstanding. I have spent close to 6 hours on the phone with Bestmed across multiple calls and sent countless emails, with no resolution in sight. I have even escalated the matter directly to a client service manager, yet have not received so much as a response. I believe Bestmed is capable of a higher standard of client service than this, and I hope that making this public will prompt the attention this matter deserves.