TD
Tracey D
1 reviews | Active since Mar 2014
09 Feb 2015, 11:15
Policy still active- wrong banking details
I sent an email on23/09/2014 regarding change of banking details as per your call centre agent to [Email Removed] Then apparently on 03/11/2014 an email was sent to me requesting verification of banking details by Vanessa Titus which I cannot pick up so obviously I never sent the required docs and no follow up was made from her side. Oct, Nov, Dec and Jan premium not paid yet policy is still active??I call today and I am informed I owe R12900 and the policy is suspended. I refuse to pay this when I tried on numerous occasions to have the problem resolved.
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Bestmed Medical Scheme's replyOfficial
09 Feb 2015, 11:22Hello Traymo28,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply09 Feb 2015, 11:22
Official
Hello Traymo28,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme