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Reinhardt Z

1 reviews | Active since Jul 2011

02 Jun 2017, 09:32

PMB takes more than 4 months and still no approval

<p>We have been trying to get approval for our now 6 month old baby to get occupational therapy for damage that occured at birth. Our savings are now depleted and we are at a point where we will have to stop the therapy due to bad commmunications from BestMed. My wife phones them on a weekly basis to still just hear they are still processing the request</p>

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Replies (3)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply02 Jun 2017, 09:40
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Please supply Bestmed with your contact number and email address.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme

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Reinhardt Z's update02 Jun 2017, 09:47
Reviewer Update

Shevon Delport

Scheme nr: ********** 8

Cell: **********

**********
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Reinhardt Z's update07 Jun 2017, 13:16
Reviewer Update

Hi , i still have not received any reply from you guys? Can someone please assist me?