1 reviews | Active since Aug 2023
Personally yours, not!
If i could give 0 stars it would be best appropriate. Bestmed is very backwards. I was admitted into hospital on Sunday evening, of which they found a hernia on my oesophagus. The surgeon wants to do a laparotomy, and Bestmed is reviewing it before authoritising it. They also give us the option to escalate it as an emergency. But weather an emergency or not, the only answer you get is that it takes 24 to 72 hours to reveiw the information they asked for. They confirmed receiving the further information they requested, but also insist on reminding you that its 24 to 72 hours to reply with a verdict. So while They deciding to pay out for a needed op, I am bordering and eating in this hospital at their expense. No sense whatsoever. More so, i am losing more of my time to make a living while they insist on taking 24 - 72 hours to read the information they requested. Bestmed is an insurance company, theyre not personally yours, they are the exact opposite of what they promise. And i will stop at nothing to spread this word and all other 100s of bad reviews on here about them.
We sincerely apologize for the delay. However, the clinical information that was requested was referred to our medical advisor to review the information received, of which the standard turn-around time for feedback is 24 - 72 working hours.
However, your case was escalated to the Hospital Benefit Management Teal Leader where feedback was provided and the admission case was updated accordingly.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With Kind Regards
Katlego Sithole
We sincerely apologize for the delay. However, the clinical information that was requested was referred to our medical advisor to review the information received, of which the standard turn-around time for feedback is 24 - 72 working hours.
However, your case was escalated to the Hospital Benefit Management Teal Leader where feedback was provided and the admission case was updated accordingly.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With Kind Regards
Katlego Sithole