Personally Yours?????

<p>My parents (in their 70s) have been members since Bestmed existed... My mother has to go for a serious operation this week and the entire authorisation process is more stressful for the patient than the operation itself. She was asked by Bestmed to go for a pre-op assessment at a physician less than a week before the op (I know its policy/procedure). The latter informed her that it is but totally unnecessary ... Then your member must pay a R12000.00 admission fee for some or the other instrument/procedure used by the doctor.. when asked why, she was referred to rather ask the doctor. This is your job Bestmed! The patient is a paying client and require the best "Personally yours" customer convenience prior a difficult time ahead. Its time to up your game and maybe investigate competitive offerings in this regard. The patient again is actually traumatised as so much administrative burden (predominantly unknown and not within the knowledge frame of a 70 year old) is transferred on the shoulders of the client, your bread and butter. Up your game!</p>