Payment for wrong medication

<p>I wrote a letter to my medical aid regarding wrong medication processed by Dischem Direct and requested a reversal of the claim but Bestmend tells me to request the pharmacy to reverse the claim from their side . I've called Dischem direct on numerous occasions regarding the matter .They collected the wrong medication last month but did not refund /reverse the claim.Now this month they did the same thing again and admitted that the error was with their system but did not organise collection of the wrong medication this time , instead I was told the supervisor was busy and will call me as soon as she was free .It's over a week a and no one from Dischem Direct has called me nor organised collection for the wrong meds. Bestmed ha reversed incorrect claims before but now you are telling me to request the pharmacy to reverse the claim.Surely as your valued member my medical can instruct the pharmacy to reverse the claim considering that the mistake is on the pharmacy's side . Ref : ticket E3B863A594E96 Medical aid # ********** </p>