LB
LIZ B
1 reviews | Active since Jan 2020
14 Jan 2020, 11:19
PATHETIC SERVICE THAT IS BESTMED!!
Does anyone in pre authorisations know who to answer a phone. I have been trying to get through for 15 minutes and the calls just keep on cutting. When I called the switchboard all they do is keep transferring me and my call keeps being cut off. No one takes my details to get back to me. Why do we pay to a medical aid that doesn't provide a service. This is disgusting and its not like you don't have competition for us to move to. Maybe you will wake up and realise that your clients are your bread and butter. You will find that by the end of this month you will be one member less due to your pathetic customer service. No wonder you have so many other complaints on hello peter!!!
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Replies (2)
Bestmed Medical Scheme's replyOfficial
14 Jan 2020, 11:52 Please accept our sincere apologies, kindly provide your details on Livechat link: http://bit.ly/2eiWG3z So that we can investigate on the matter and better our service to you.
Bestmed Medical Scheme's reply14 Jan 2020, 11:52
Official
Please accept our sincere apologies, kindly provide your details on Livechat link: http://bit.ly/2eiWG3z So that we can investigate on the matter and better our service to you.
LB
LIZ B's updateReviewer Update
22 Jan 2020, 11:30Disgusting that one week later and still had no response from you. I will NEVER recommend you to anyone. In fact I will vehemently tell people not to go with your scheme. You are a *****! Consider this one less member and anyone reading this. Whatever you do don’t go with Bestmed. You will regret the day you did!!
LB
LIZ B's update22 Jan 2020, 11:30
Reviewer Update
Disgusting that one week later and still had no response from you. I will NEVER recommend you to anyone. In fact I will vehemently tell people not to go with your scheme. You are a *****! Consider this one less member and anyone reading this. Whatever you do don’t go with Bestmed. You will regret the day you did!!