Pathetic service from claims department

I logged a claim with the claims department and submitted my invoice for payment. Including in the email i requested that the money should be paid into my new bank account number. Before i submitted the email i updated my information on their website but there was no banking information field that could be updated, therefor i referred to it in my email. I received no response and within a day i received a processed statement with the wrong amount, i informed them that they omitted a digit,it was rectified two days later, but the banking details were not updated. Therefor the amount was refunded into a closed bank account which forms part of a legal process and cannot be used. Upon my enquiry and request to have the transaction reversed and paid into the correct account number i was informed there is nothing they can do. So i asked if you receive a claim do you not read your email? They told me i was suppose to fill in a form, i said how should i have known that if i was not informed. They said maybe they were to busy to forward the info to the relevant department. So easy on all the excuses. I just lost R1030. Consider changing medical aid!!