Hellopeter
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Anton W

1 reviews | Active since Jan 2020

29 Apr 2026, 15:16

pathetic service from bestmed - should rename your brand actually to k-med

Worst customer experience and just worst medical aid ever. Getting authorisations done 1st time will never happen with their mentality. how can you ask for acurate ICD codes if no testing was even done yet...I can see you want to get water out of a rock. I swear, a person whom is bleeding out and worst, will have to wait for authorisation before they can be admitted because it seems if you go in without authorisation while they still investigate what is wrong...you would sit with the bill. so quick to decline authorisations and payout even after a motivation letter from neurology was sent but not being attended too. Bestmed i have allready sent out a email to your CEO/principle officer. If no response in 48hours, i will be going to council for medical aid schemes.

0
Replies (2)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply02 Jun 2026, 14:09
Official
Dear Mr Anton W 
 
Thank you for bringing your concerns to our attention. We sincerely apologise for the delayed response to your Hello Peter complaint. The delay was due to a technical issue that temporarily affected our ability to respond to queries timeously. 
 
We understand your frustration regarding authorisation processes and the concerns raised in your complaint. Please be advised that a detailed response addressing your specific query was sent to you on 1 June 2026 for your attention. 
 
We appreciate the opportunity to engage on this matter and apologise again for any inconvenience caused. 
 
Kind regards
 Bestmed Social Media Team 
AW
Anton W's update02 Jun 2026, 14:33
Reviewer Update
yeah response is like 2 weeks after initial complaint. and information was sent to you with all relevant information now yet again to be advised. the motivation letter and all that was sent too. the problem is, all the "fine prints/small prints" bestmed has with regards to what icd codes you cover and not. we as the public dont get the full list. we believe taking a medical aid it will be covered to a certain point. i feel with the plan i have, i cannot use a public hospital as you don't cover anything and need to use the public hospitals. im sorry but i have 0 faith in your services. im just awaiting my work if i can leave this pathetic medical aid