RS
Renette S
1 reviews | Active since Jun 2016
23 Apr 2025, 14:33
Pathetic service
Trying to get authorization is a nightmare. I was holding for more that 30 minutes when the calls were dropped after I eventually got through to a consultant. This happened twice. The third time I was waited for 48 minutes before I was helped. This is pathetic service. High call volume is no excuse. Employ more consultants if this is a constant problem, which sounds like it is. This is totally unacceptable bad service. I would not recommend Bestmed to anybody.
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Bestmed Medical Scheme's replyOfficial
24 Apr 2025, 13:58 Dear Renette V
We sincerely apologize for the frustrating experience you’ve had while attempting to get authorization. We understand how valuable your time is, and we deeply regret the inconvenience caused by long wait times and dropped calls
The issues you encountered, with calls dropped and excessive hold times, are unacceptable. We are actively reviewing our processes to ensure this situation does not happen again and will look into expanding our team to better handle the volume of calls we receive.
Once again, we apologize for the inconvenience, and thank you for bringing this to our attention.
Best Regards
GM
GM
Bestmed Medical Scheme's reply24 Apr 2025, 13:58
Official
Dear Renette V
We sincerely apologize for the frustrating experience you’ve had while attempting to get authorization. We understand how valuable your time is, and we deeply regret the inconvenience caused by long wait times and dropped calls
The issues you encountered, with calls dropped and excessive hold times, are unacceptable. We are actively reviewing our processes to ensure this situation does not happen again and will look into expanding our team to better handle the volume of calls we receive.
Once again, we apologize for the inconvenience, and thank you for bringing this to our attention.
Best Regards
GM
GM