CB
Charissa B
1 reviews | Active since Feb 2015
04 Aug 2023, 16:38
Pathetic
Good day
It's has been more than a week my doctor has submitted details I have chatted to the medical aid they keep saying that ICD codes are needed doctor has sent it to you so many times are you insisting you did not receive it why would the doctor I use for years lie , really this is an emergency chronic and honestly there is no time for games
Also i had one more ref I didn't take down as my phone went down due to signal This is really urgent for me as not as urgent but we pay so much for a medical aid that doesn't take such things seriously
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Replies (2)0
Replies (2)
Bestmed Medical Scheme's replyOfficial
07 Aug 2023, 10:39Dear Charissa,
We sincerely apologize for the inconvenience caused.
The case was escalated to the Medicine Department Team Leader for investigation and assistance with your request.
Regards,
Katlego Sithole
We sincerely apologize for the inconvenience caused.
The case was escalated to the Medicine Department Team Leader for investigation and assistance with your request.
Regards,
Katlego Sithole
Bestmed Medical Scheme's reply07 Aug 2023, 10:39
Official
Dear Charissa,
We sincerely apologize for the inconvenience caused.
The case was escalated to the Medicine Department Team Leader for investigation and assistance with your request.
Regards,
Katlego Sithole
We sincerely apologize for the inconvenience caused.
The case was escalated to the Medicine Department Team Leader for investigation and assistance with your request.
Regards,
Katlego Sithole
Bestmed Medical Scheme's replyOfficial
08 Aug 2023, 13:31Dear Charissa,
On 28/07/23 we received a prescription and on 31/07/23 we e-mailed a letter to the member and the doctor requesting an ICD-10 code (diagnosis code) as this was not indicated on the prescription. To date, this is the only prescription we have received.
We have not received any further information and the diagnosis is crucial information for us to register the correct condition for the member.
We are not questioning the necessity of the medicine, we just require the diagnosis to register the patient correctly.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Katlego Sithole
On 28/07/23 we received a prescription and on 31/07/23 we e-mailed a letter to the member and the doctor requesting an ICD-10 code (diagnosis code) as this was not indicated on the prescription. To date, this is the only prescription we have received.
We have not received any further information and the diagnosis is crucial information for us to register the correct condition for the member.
We are not questioning the necessity of the medicine, we just require the diagnosis to register the patient correctly.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Katlego Sithole
Bestmed Medical Scheme's reply08 Aug 2023, 13:31
Official
Dear Charissa,
On 28/07/23 we received a prescription and on 31/07/23 we e-mailed a letter to the member and the doctor requesting an ICD-10 code (diagnosis code) as this was not indicated on the prescription. To date, this is the only prescription we have received.
We have not received any further information and the diagnosis is crucial information for us to register the correct condition for the member.
We are not questioning the necessity of the medicine, we just require the diagnosis to register the patient correctly.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Katlego Sithole
On 28/07/23 we received a prescription and on 31/07/23 we e-mailed a letter to the member and the doctor requesting an ICD-10 code (diagnosis code) as this was not indicated on the prescription. To date, this is the only prescription we have received.
We have not received any further information and the diagnosis is crucial information for us to register the correct condition for the member.
We are not questioning the necessity of the medicine, we just require the diagnosis to register the patient correctly.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Katlego Sithole