Overall I'm happy with Bestmed, but after talking to their consultants, I'm really unhappy with their service.

This is the second time I had to call them for information and again had a person who is clearly not in the mood to deal with customers. When using the app or email, I don't have issues. They need to really train their employees on how to talk to customers and improve their attitude or allow the option for pre-authorization via the app. I will not name anyone as I do think everyone is allowed to have a bad day, but both times I called, with two different people and I feel annoyed with how they spoke to me. As a pregnant woman trying to find information, already being stressed out and then I cannot even ask questions because the person just repeats exactly what she said with an annoyed voice that I need to call later because of this and that... Too be honest, I had so much better service from Medihelp when asking for advice or any kind of information. I do like the benefits for the price at Bestmed and the rest of the service are good. I will see how it goes with my delivery and authorization when they are allowed to give authorization for 2022