Ongoing Delays in Resolving Payment Issue – Bestmed’s Poor Service Response

I have been a Bestmed member for more than 32 years. I initially contacted Bestmed on February 4, 2025, regarding payments for November 2024, December 2024, and January 2024 from a post-retirement benefit policy with Liberty. I requested confirmation that these payments were received and correctly credited to my Bestmed account. Despite multiple follow-ups, the issue remains unresolved.

On February 11, Bestmed acknowledged receipt of my inquiry and apologised for delays caused by high email volumes. They confirmed that the request had been forwarded to the Membership department for processing.

On February 12, I followed up with Chanvilee Coetzee, asking when I could expect feedback from the Membership department. On February 15, Bestmed responded, reiterating their backlog issues and stating that the Membership department's turnaround time was 3-5 working days.

By February 17, after having received no further updates, I reached out again, emphasising that my initial request was submitted on February 4. Frustrated by the ongoing delays despite my long-standing membership, I once again requested urgent resolution while also offering to provide any additional clarification if needed. Still no response.