1 reviews | Active since Jan 2013
NOT PAYING FOR HOSPITAL BILL AFTER THEY APPROVED
I went in for a surgery, before surgery i got pre authorization and they informed me that i am covered 100 persent. With pre autorization we gave the corect ICD 10 codes. Afterwords they don't even pay half of the bill. <br> After a lot of call to a useless call centre i was informed that i need a motivation letter from the doctor why they used a major theatre. i got the doctor to send through the letter to medical aid. Now 2 weeks later when i phone a ****y agent at their call centre informs me that they will not pay the following codes without even listening to what i tried to explain to him. It feels like i am paying a medical aid for no reason at all i still sit with all the bills and THEY JUST REFUSE TO PAY. THEY DO NOT REFUSE TO TAKE MY MONEY EACH MONTH. That they do with a smile. First Year we actually used medical aid.
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme