Non-responsive. Shameful

In spite of the email reply below to the 'escalations' dept of 'best' med, NO ONE has bothered to get back to me...Shameful. Utterly.

---------- Forwarded message ---------- From: Wayne Giles <***> Date: Tuesday, April 5, 2022 Subject: Below average med, not 'best' med To: M-Bestmed-Escalations <***>

Good day

Your response is the opposite of helpful and somewhat offensive. To add to that, not an ounce of sympathy or humanity was expressed in your perfunctory response.

As was outlined in the hello Peter complaint (which was obviously not understood), the savings pocket within my plan should allow for me, the member, to use their funds to fill prescriptions. Is that true or false?? I demand clarity.

Bestmed is a medical scheme and I fail to understand why a medical scheme presumes to question what neurologists have prescribed for me to manage my pain. How dare you request a medical report for 'review' by your 'medicine' dept? To what end?? The fact that I have a valid and lawful prescription is more than enough to substantiate the need for this medication and the fact that I pay a monthly contribution to a savings account is ample to substantiate the purchase of this medication using the funds in my savings pocket.

If you need more clarity or if this is still confusing to you then you need to escalate to a senior manager OR let me get the medication prescribed to me by neurologists. Failing that, you will let me know how I go about cancelling the savings portion of this plan.

Mr Wayne Giles