1 reviews | Active since May 2013
No Servie
<p>I phoned in at 15h40. Natalia answered the phone and had to put me on hold every couple of minutes to find out information from someone else. So eventually it is 16h00 and there is no one to assist further. At exactly 16h00 she gave the phone to Candice who cant really assist either. I needed spesific information before the weekend and now because of the lack of competancy and knowledge I dont have any information I needed.</p> <p>Why can one person give estemites and the others in the same department not? Or is is because they dont want to assist at 16h00 on a Friday afternoon?</p>
Dear Michelle
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Dear Michelle
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme