No service on payments or membership cards

I transferred from NMAS to Bestmed on 1 Jan 2022. I never received any membership cards. I queried this and was promised that it would be couriered to me – that was 4 May – still waiting. Remember that this is month 5 already! I did a claim on 4 April, which was processed on 7 April for R550 to be refunded to me. When I got my monthly statement on 4 May (a month later!!) I queried the R550 that was apparently refunded to me – no it was not. I was then advised that you don’t have my banking details and that I have to complete a change in banking details form. 1) Nothing is being change 2) How can you not see that the money was never refunded to me 3) I cannot complete a pdf form 4) Every time I reply my query goes to a different Call Agent I today sent my banking details All I’m asking is to refund me that money due to me and that you claimed to have refunded me. If I never queried you, you would have been none the wiser. Not acceptable. I have on more than one occasion asked for this to be escalated. If you receive a query, why not allocate it one person – with that person’s email address – to resolve it. IM NOT HAPPY!