rR
rudi R
1 reviews | Active since Jun 2017
01 Sept 2025, 09:01
NO SERVICE from Bestmed
After NUMEROUS times giving BestMed my banking details they refrain from updating their database resulting in no debit order payment. The result is Bestmed sends you an SMS notifying you that your account has been suspended. Thereafyer you hae to pay via EFT and only after a few days they reinstate their services. Their call centres are absolutely useless with waiting times usually about 20 minutes before getting EVENTUALLY to the right person - who says they will "help you".
I am about to go back to Medihelp , because I cannot work with such incompetence.
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Bestmed Medical Scheme's replyOfficial
05 Sept 2025, 11:27Dear Rudi
We sincerely apologise for the inconvenience you’ve experienced. As per the communication sent to you previously, the reason for the debit order issue was explained regarding the capturing of your bank details. We understand how frustrating this situation has been and truly appreciate your patience while we work to ensure your account and services are updated correctly.
If you need further assistance, please reach out to us directly so we can resolve any outstanding issues promptly.
Kind Regards
GM
GM
Bestmed Medical Scheme's reply05 Sept 2025, 11:27
Official
Dear Rudi
We sincerely apologise for the inconvenience you’ve experienced. As per the communication sent to you previously, the reason for the debit order issue was explained regarding the capturing of your bank details. We understand how frustrating this situation has been and truly appreciate your patience while we work to ensure your account and services are updated correctly.
If you need further assistance, please reach out to us directly so we can resolve any outstanding issues promptly.
Kind Regards
GM
GM