SL
Seipati L
1 reviews | Active since Nov 2020
09 Apr 2025, 11:46
No service !!
There is nothing best about Bestmed . Their authorization department is non functional. How can you hold for 30min at such a department? Even after holding that long the like just cut . I have never called them and got any help. When you eventually reach someone they will promise you to send you an email detailing required documents and no one will send you a thing !!!!!!
I’m ready to meet with the cancellation department
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Bestmed Medical Scheme's replyOfficial
09 Apr 2025, 14:11Dear Seipati Lamola
Thank you for bringing your concerns to our attention. We are truly sorry to hear about your recent experience and sincerely apologize for any frustration and inconvenience this may have caused.
We acknowledge that we have been experiencing unusually high call volumes, which have regrettably affected our response times. Please be assured that management is actively working on improving our service levels to ensure we remain accessible and responsive to your needs.
Kindly note that your query has been escalated to our Hospital Management Department for further assistance and feedback.
Thank you for your patience and understanding.
Best regards
GM
GM
Bestmed Medical Scheme's reply09 Apr 2025, 14:11
Official
Dear Seipati Lamola
Thank you for bringing your concerns to our attention. We are truly sorry to hear about your recent experience and sincerely apologize for any frustration and inconvenience this may have caused.
We acknowledge that we have been experiencing unusually high call volumes, which have regrettably affected our response times. Please be assured that management is actively working on improving our service levels to ensure we remain accessible and responsive to your needs.
Kindly note that your query has been escalated to our Hospital Management Department for further assistance and feedback.
Thank you for your patience and understanding.
Best regards
GM
GM