NO SERVICE.

STILL MY COMPLAINT HAVE NOT BEEN RESOLVED!!!

GETTING THE MOST ARROGANT REPLY FROM ONE OF YOUR "EMPLOYEES!

M-Bestmed-Dental <***>;***;***

No it does not solve my issue.

Your arrogance amazes me😡😡

Firstly I pay through my ears and this is kind of reply I get????

You forget you are talking to a PAYING CUSTOMER AND NOT A CHILD😡😡😡

I HAD MORE THAN ENOUGH IN MY DENTAL AND SAVINGS ACCOUNT FOR THIS TO BE PAID

NEXT TIME YOU CONTACT ME CHECK YOUR TONE

THIS WILL BE GOING TO MY PREVIOUS COMPLAINT ON HELLOPETER😡😡😡😡

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Block A, 1st Floor, Glenfield Office Park

361 Oberon Avenue, Faerie Glen, Pretoria

? Bestmed Medical Scheme 2026

Bestmed is a registered medical scheme (reg. no. 1252) and an Authorised Financial Services Provider (FSP no. 44058).This e-mail is intended only for the person to whom it is addressed and/or otherwise authorised personnel. The information contained herein and attached is confidential and the property of Bestmed Medical Scheme. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention, or use of the content of this e-mail is prohibited. Full disclaimerBestmed is committed to eradicating *****, we therefore encourage you to report any ***** related claims directly to us. Alternatively, you can report *****ulent activities by phoning our 24 hour ethics hotline on ***.

Thank you

i had alot more savings left 2025 than that fourhundred and something and it should come from 2025 benefits and not 2026 benefits??

-----------------------------
From: Monya Marais <***>
Sent: 2026/03/10 07:10:12
To: M-Bestmed-Dental <***>; *** <***>
Cc: *** <***>; nadine99.bestmed <***>; nadine99.bestmed <***>; *** <***>
Subject: Fw: [CAUTION:EXTERNAL EMAIL] Outstanding Balance on Your Account
From: M-Bestmed-Dental <***>
Sent: Tuesday, March 10, 2026 3:29:50 PM
To: Monya Marais <***>
Subject: [CAUTION:EXTERNAL EMAIL] M - *** Monya dental notification option Pace 2

Dear Miss Marais

Thank you for your e-mail. I welcome the opportunity to be of service to you and to respond as follows to your query:

Please find attached the dental statement for the service date 24/11/2025.

As confirmed in the dental letter, the relevant dental codes were covered according to the scheme benefits. The shortfall relates specifically to code 9722, due to the dentist charging above the 100% Bestmed scheme tariff.

Kindly note that you do have a vested savings balance of R429.88 available, which can be used toward the short payment/outstanding amount. The remaining balance will be for the member’s own account.

Please confirm in writing that we may proceed with using your vested savings amount, to partially settle the shortfall.

Note: Kindly be advised that the dental tariff codes are subject and limited to Bestmed scheme rules.

I trust you will find this feedback useful. If, however, you need more information or support, you are most welcome to contact our Client Service Communication Team on *** or via e-mail to ***. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.

We request that all dental cases related to in-hospital dental treatment to be forwarded directly to *** to avoid delay on review.

Kind regards

Ronel Haasbroek

CLIENT SERVICE RELATIONS: DENTAL

Tel ***

Fax +***0

3 EMPTY EMAILS🤬🤬🤬🤬🤬🤬

NB: This Email and its contents are subject to the Eskom Holdings SOC Ltd EMAIL LEGAL NOTICE which can be viewed at https://www.eskom.co.za/about-eskom/ema********-spam-disclaimer/

From: M-Bestmed-Dental <***>
Sent: Tuesday, March 3, 2026 1:53 PM
To: Monya Marais <***>
Subject: Ticket: E2B826B69D9CB Re: Fw: [CAUTION:EXTERNAL EMAIL] Outstanding Balance on Your Account

??????????????????????????????????????????????????????????????????????????
-----------------------------
From: Monya Marais <***>
Sent: 2026/02/25 13:52:02
To: M-Bestmed-Dental <***>; *** <***>; *** <***>; nadine99.bestmed <***>
Cc: Admin <***>
Subject: Fw: [CAUTION:EXTERNAL EMAIL] Outstanding Balance on Your Accoun