No response to refund query

<p>A while ago I had to post a negative reveiw regarding my refund I did not receive, despite phoning and emailing for months. Shortly after I posted that review, Bestmed resolved the query. I am once again having to post a negative review regarding yet another refund I have not received. Phoning does not help and when you email (to the "escalations" email address) that does not help either as the emails are ignored. Nobody even has the manners to respond to emails. I struggle to understand why Bestmed wait for something to result in a negative reveiw before they bother to address the query. Surely they should be able to get the basics right by responding timeously to a query when it is first raised. I have been waiting since the beginning of November to find out about a refund for my scan that I had and it seems Bestmed does it's best to ignore queries they do not feel like resolving. Which is a pity, because they have lost clients due to this unprofessional service and will continue to do so.</p>