NO RESPONSE FROM BESTMED REGARDING WAITING PERIODS

We complained about the 3 month waiting period, because we can't see the reason for this waiting period. We are on medical insurance for the past 20+ years, without any interruptions. No other medical aid EVER gave us a waiting period!!! My husband wrote an email on 15 April 2015, and now, a month later, we are still waiting for response!!! In the meantime, all medical expenses are for our own account, although the 3rd monthly contribution was paid to Bestmed on 1 May 2015. <br> <br> Today, my husband phoned to ask for a membership certificate, because we decided to resign from Bestmed medical fund. Three month's contribution down the drain!!!! The lady told him it will take 3 - 5 working days to do the membership certificate, and then she will send it to him!! Beware, pathetic service!!