No response

I have being trying for months now to get simple information from Bestmed. Due to ill Heath the University of Pretoria and on my specialist recommendation I be put on early medical retirement. I have a document that has a history of my hospitalization's from 2009 until 2012 that states the dates, the duration of my hospitalization what I was in hospital for. I need this information for my insurers and have sent Bestmed a copy,myHR person my line manager has tried in vain to access this information. Everytime we send the same request which takes about five days to respond I get brochures of benefits all my claims since 2013. Dispute sending requests after requests I don't think they know the meaning of a synopsis<br> or can read or extract the information per sample sent to them on numerous occasions. My sick<br> Leave and my leave is coming to an end and what should be a simple request has been dragging on for four months now