lP
louise P
1 reviews | Active since May 2017
20 Oct 2023, 13:27
No manager to speak to. Only emails allowed.
I have an urgent matter but cannot speak to a manager at this company. Your only entry point is contact centre emails, telephone agents can only provide another email address. Online chats no telephone support. Advanced Medicine Application Team - no telephone support. Escalations - no telephone support. Are there any managers there? Agents are not allowed to provide contact details of anyone. Only email. How terribly bad!
Helpful (0)
Replies (4)0
Replies (4)
Bestmed Medical Scheme's replyOfficial
20 Oct 2023, 15:02Dear Louise Pharo
Kindly note that we have escalated your request to our medicine department manager, who will contact you shortly.
Regards
Nondumiso
Kindly note that we have escalated your request to our medicine department manager, who will contact you shortly.
Regards
Nondumiso
Bestmed Medical Scheme's reply20 Oct 2023, 15:02
Official
Dear Louise Pharo
Kindly note that we have escalated your request to our medicine department manager, who will contact you shortly.
Regards
Nondumiso
Kindly note that we have escalated your request to our medicine department manager, who will contact you shortly.
Regards
Nondumiso
lP
louise P's updateReviewer Update
20 Oct 2023, 15:05WhatsApp calls only, please
lP
louise P's update20 Oct 2023, 15:05
Reviewer Update
WhatsApp calls only, please
lP
louise P's updateReviewer Update
20 Oct 2023, 22:37Nobody called me, as was promised by Bestmed. An email received of which the content is INCORRECT. Again I am asking to speak to a person. I am trying my utmost to get a message across and problem resolved.Yet, again no one at Bestmed is prepared to pick up the phone and actually SPEAK to their clients. Frontline staff is holding up the fort against the "enemy who simply needs to share critical information.
My goodness, why should I beg for this?
My goodness, why should I beg for this?
lP
louise P's update20 Oct 2023, 22:37
Reviewer Update
Nobody called me, as was promised by Bestmed. An email received of which the content is INCORRECT. Again I am asking to speak to a person. I am trying my utmost to get a message across and problem resolved.Yet, again no one at Bestmed is prepared to pick up the phone and actually SPEAK to their clients. Frontline staff is holding up the fort against the "enemy who simply needs to share critical information.
My goodness, why should I beg for this?
My goodness, why should I beg for this?
Bestmed Medical Scheme's replyOfficial
23 Oct 2023, 09:03Dear Louise Pharo
Please note that your request has been escalated, and a manager will contact you at the telephone number mentioned above.
Regards
Nondumiso
Please note that your request has been escalated, and a manager will contact you at the telephone number mentioned above.
Regards
Nondumiso
Bestmed Medical Scheme's reply23 Oct 2023, 09:03
Official
Dear Louise Pharo
Please note that your request has been escalated, and a manager will contact you at the telephone number mentioned above.
Regards
Nondumiso
Please note that your request has been escalated, and a manager will contact you at the telephone number mentioned above.
Regards
Nondumiso