NO FEEDBACK COSTING ME MONEY

I just had the phone put down in my ear by Terence in your claims department after I had to hold almost 15mins due to HIGH CALL VOLUMES! - I have a query which has now reached a level beyond utter frustration for me!!! I have sent 4 follow-up emails to claims and services at Bestmed.<br> <br> I received a statement from my surgeon after being hospitalized two months ago for items like needles etc that was apparently NOT covered by you. 4 EMAILS!<br> <br> Today I received an email from you, confirming my PMB for this surgeon (Dr Mook) has been rejected. I ENQUIRED ABOUT A CLAIM! WHERE THE HELL DID THIS GET TO PMB DEPARTMENT??? Ticket nr. E1B8A***D, EDFE***, E1B8A***D (Another doctor submitted a PMB for me a while back which has been approved already and which has nothing to do with Dr Mook's statement)<br> <br> I would like a Manager to phone me back instead of one of your rude client services consultants like Terence.<br> <br> I want an explanation as to why I am responsible for this payment as this is suppose to be covered as in-hospital benefits.