No feedback as promised

I requested that my debit order be changed with you guys. I spoke to a guy named Justin and he advised that due to your debit order dates. He also advised I can do and EFT if I miss the debit order date. I requested that he email me the banking details in order for me to do the debit order and he promised he will do it immediately. Its been over a week and I am still waiting for the banking details. I cannot phone your call center because I have to hold on for about 20-30 minutes before someone can finally assist me. Worst service ever Bestmed. Really think it is now time for me to change my medical aid as this is the 2nd complaint in 2 weeks that I had to put on Hello Peter just to get service from you guys. If you don't want my money I will gladly spend it on another medical scheme.