1 reviews | Active since Oct 2017
No feedback and no payment after i put a claim through
I have recently went to a specialist and they only accepted cash and they have provided me with a receipt so i could claim back from the medical aid. I have sent my claim twice to bestmed medical scheme, and i have not received any feedback with regard to this nor did i received the money for the doctors visit. this is the second claim of the same nature and its now 6days later without hearing from the medical aid. extremely poor service. i would not recommend this scheme.
Dear Member
Thank you for taking the time to bring your complaint to our attention.
Kindly note that Bestmed does have an Escalation process for the handling of complaints.
You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Bestmed Medical Scheme
Dear Member
Thank you for taking the time to bring your complaint to our attention.
Kindly note that Bestmed does have an Escalation process for the handling of complaints.
You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Bestmed Medical Scheme