No assistance

Woow!!! is the only word that come to my head right now. I was so excited to be part of this medical aid group after I got excellent service from Vivian. My first attempt at logging in on the app didn't work so, I sent an email and I was told to wait until my cover is active, which is reasonable. I tried again after that and kept on getting errors like "Invalid Login Credentials Please wait 1 seconds to sign in again". Tried to get assistance via the live chat on the website and still no help. I sent another email and somebody called me and said she will escalate my query to the relevant department and GUESS WHAT??? nothing happened. This is a chat ref Chat *** for today and still no help. I'm starting to wonder if I made the right decision by joining this medical aid company.